Jewish Care

Jewish Care is committed to ensuring that everyone who uses our services is offered the highest standards of professional care and attention.

We want to hear your concerns. If you have a complaint or concern please make this known straight away to the senior person at the resource or manager of the service.  All complaints will be investigated by the manager of the service and you will receive a response within seven working days.

If your complaint is going to take longer to resolve, we will write to you to let you know why. We aim to resolve complaints or concerns as speedily and helpfully as possible. You may arrange to meet the manager to discuss your concerns at any time during the process.

We hope that your complaint can be resolved by the manager but if you are not satisfied with the response, you should contact the Chief Executive's office and you can do this in a variety of ways:

tel: 020 8922 2165 or email: qa@jcare.org or post:

Chief Executive's Office
Jewish Care
FREEPOST LON 12489
Merit House, The Hyde
508 Edgware Road
London, NW9 5AB

Please tell us:

• which Jewish Care service you use or are involved with
• whether you are a resident or client, relative, volunteer, visitor or anyone else
• details of your complaint or concern including details of the service or staff member concerned
• your name, address, postcode and telephone number so that we can contact you - you do not have to provide this information but if you don't we will be unable to get back to you

We will acknowledge your letter within three working days and give you a full response, after a thorough investigation, within 28 days.

If you remain dissatisfied, your complaint will be referred to a Jewish Care director for further consideration.

If your complaint relates to the care you, or your relative, receive in a Jewish Care home or from the Kennedy Leigh Home Care Service, you may contact the Commission for Social Care Inspection at any time during this process.

Alternatively, for complaints relating to any of our other services, you may contact:

The Jewish Ombudsman
c/o The Board of Deputies of British Jews
6 Bloomsbury Square
London
WC1A 2LP
Tel: 020 7543 0105

Thank you for your time and effort.