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Employee Stories

Interview with Jude Lee

What is your educational background?

I have a Politics degree (BA) and a BSC in Acupuncture.

So what did you want to be when you grew up?
I’ll let you know.

No seriously.
I always knew that I wanted to work in the health profession as I’m a caring sharing kind of gal.

Why acupuncture?
I had a very bad back at University and went to see an acupuncturist for treatment. After being cured, my interest in Chinese Medicine grew and its holistic approach was something that I was drawn to.

How long have you worked at Jewish Care Direct?
I’ve been here for almost two and a half years.

What attracted you to the job?
I was looking for a career that would complement my job as an acupuncturist. Working on the helpline allows me to use my therapeutic skills in a different milieu which is both challenging and rewarding.

What is the range of calls that you get on the helpline?
They vary enormously from general enquiries about community services to longer more emotionally charged subjects such as bereavement, residential care and mental health support.

Are there any support systems in place for you and your colleagues due to the challenging content of your work?
We are fortunate enough to have ‘Reflective Practice’ (group therapy) with a facilitator who enables us to share any calls that may have had a particularly big impact on us.

What is your team like?
Without fail, every day, at least one of my colleagues will make me bellyache with laughter. We counterbalance the heavy nature of our work with a good dose of humour and JCD are never lacking in the chocolate department, as the rest of the second floor will know.

And finally, what is your favourite aspect of the job?
Apart from the constant supply of chocolate, I do prefer the more challenging calls. Particularly when I feel that I have been able to alleviate some of the anxiety or stress for the caller. It’s extremely worthwhile to feel that the caller is in a different headspace after offloading their problems to me. While we are not counsellors, we do empathise and listen to our clients and offer them support from Jewish Care.

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