About our Helpline
If you need information, advice or support – or just someone to talk to – please call our Helpline 020 8922 2222
If we're not open please call us back at 8.30 <tomorrow morning> or use this form to let us know how we can help you. We’ll be in touch as soon as we can.
If your call is urgent, you might also find some of these links helpful.
How can we help you?
If you need help, advice or information about any of the ways we can support you, then Jewish Care Direct is here to help. You can call our Helpline or email us at any time in complete confidence.
Our trained advisers dealt with 32 enquiries every day last year, from people who needed all kinds of help. We can help you find the right Jewish Care service for you, and even put you in touch with the right help outside of Jewish Care.
Our work covers
Read Hettie’s story
Read Tony’s story
Mental health and wellbeing
Read Susan’s story
Or, see the full list of Jewish Care’s services
Who can use Jewish Care Direct?
All Jewish adults aged 18 and older, their families and carers and anyone else who has a question related to health and social care issues. If you are under 18 and are concerned about someone over 18, we can help you too.
Who will I talk to?
Your call will be answered directly by one of our team of professional helpline advisers. The person who answers your call will give you their name and ask how they can help you.
Will my call be recorded and is the call confidential?
Can I contact you on behalf of someone else?
Yes you can. We often receive calls from GPs, consultants, hospitals, local authority social workers, carers, synagogues, family members, friends or neighbours. Please understand we may not be able to take action to help the person on whose behalf you are calling without their consent.
Looking for a friend or relative?
If you contact the Helpline looking for details of a friend or relative please understand that we will only be able to do this if they have already agreed that we can. If you are looking for a particular individual, we will need to ask you for your name and contact information, and then we will do our best to pass this on either to the individual directly, or the relevant Jewish Care department. The individual will then have the opportunity to contact you if they wish to do so.
Should I have anything to hand when I call?
Depending on what you are calling about, you may find it helpful to have some or all of the following information about yourself or the person on whose behalf you are calling:
Date of birth
Name and address of GP
Place of birth (particularly if you are a Holocaust survivor)
Recent medical history
Health and Social Care
NHS 111 For health advice and reassurance, 24 hours a day, 365 days a year, call 111.
Carers Direct If you need help with your caring role and want to talk about what options are available, call on 0300 123 1053 (Monday to Friday 9am-8pm, weekends 11am-4pm)
United Synagogue Burial Office 0208 950 7767
The Jewish Joint Burial Society Serving Reform, Masorti, Liberal and Independent communities 0208 989 5252
The Federation of Synagogues 0208 202 3903
Liberal Judaism 0207 580 1663
The Spanish and Portuguese Jewish Congregation 0207 289 2573
Online Communities and Forums
Summer (April – August)
Monday to Thursday 8:30 am to 5:30pm
Friday 8:30am to 5pm
Winter (September to March)
Monday to Thursday 8:30am to 5:30pm
Friday 8:30am to 2pm
The Helpline is closed on public holidays and Jewish festivals.
Who have we helped?
<Helpline case studies>
Elaine Grahame and her mum Sybil
Elaine is an only child and her mum Sybil has dementia. Elaine says: “Calling the Jewish Care Direct Helpline was the best thing I ever did. They were by my side the whole time and thanks to them, mum is now safe.” Elaine received support from our Helpline and social work team, and her mum received care and support at one of our dementia day centres and now lives very happily in Clore Manor care home.
Elaine says: “Jewish Care gave me back my life. Mum said she would never go in to a care home, but is so happy at Clore Manor.”
Jewish Care’s helpline receives 10,000 enquiries every year; the number of people calling the helpline who have a dementia diagnosis has increased by 20 per cent in the past two years.