Contact Jewish Care Direct for information and advice about our services and the ways we can support you. We can also signpost you to other relevant services that provide specialist support.

Talk to us for advice on the range of Jewish Care services and we can refer you to the right team. We can also direct you to other organisations who might offer the support you need.

If you need advice or support around a health and social care matter, contact us and we’ll see how we can help you.

Call us on 020 8922 2222 or email us

Opening hours

Summer
(April to August)

Monday to Thursday
8.30am to 5.30pm

Friday
8.30am to 5pm

Winter
(September to March)

Monday to Thursday
8.30am to 5.30pm

Friday
8.30am to 2pm

Closed on public holidays, Shabbat and Jewish festivals.

If we’re not open…

If you’re calling out of hours, please:

  • Leave a message on our answering machine and someone will call you back within two working days.
  • Call us from 8.30am the following day (Monday to Friday).
  • Or email us and someone will reply within two working days.

Jewish Care Direct does not provide crisis out of hours support.

For urgent medical matters please call emergency services on 999. For non-urgent medical matters, you should call 111.

If you have a social care matter that you feel cannot wait until office hours, please call your local authority’s social services. They provide out-of-hours support for urgent matters. You can find their contact details on their website.

  • Elaine
    "Calling the Jewish Care Direct helpline was the best thing I ever did. They were by my side the whole time and thanks to them, mum is now safe. Jewish Care gave me back my life."
    Elaine

Frequently asked questions

Who can use the Jewish Care Direct helpline?

It is for anyone aged over 18 who is looking for advice and support about a health and social care issue. However, we specialise in matters concerning older adults.

Who will I talk to?

You will talk to someone from our team of professional helpline advisors. The person who answers your call or replies to your email will give you their name and ask how they can help you.

Will my call be recorded or monitored?

We do not record our calls. Sometimes we monitor calls for training purposes. This helps us provide better support.

Will my call or email be confidential?

The Jewish Care Direct helpline is a confidential service.

If you are calling about yourself, we will ask if you are happy for your information to be kept on a secure database. Only staff supporting you will see this information. We will never share your information with a third party without your express consent. However, in cases where there is risk or safeguarding issues, Jewish Care may have a duty to share this information with statutory bodies. If this is the case, we will tell you.

Can I contact you on behalf of someone else?

If you are contacting us on someone else’s behalf, please get their permission before speaking with us.

You may be concerned that the person you are contacting us about lacks the capacity to make a decision about the purpose of your enquiry. In this case you will need to hold legal power of attorney for health and finance to speak on their behalf.

If you do not have permission, we can provide you with general advice and information. However, we cannot go into detail about another person without their consent.

I'm looking for a friend or relative in one of your services. Can you help me find them?

We cannot give information about anyone known to Jewish Care. We can take your contact details, and if there is any available information about the person you are looking for, we will pass your details on to them. It will be up to that person to decide if they want to make contact with you. Please do not contact Jewish Care Direct for an update as it is an individual’s choice to decide whether to make contact.

Is there anything I should do before contacting you?

If you are able to, please have a look at our website before contacting us. This will give you a good idea of what services we provide. It is okay if you are unsure what support you need; we can discuss the options with you.

It is also helpful to be know the following information:

Name

Date of birth

Where you are living or currently staying

Place of birth (particularly if you are a Holocaust survivor)

What are you concerned about that led to you contacting us?

If you are calling on behalf of someone else, we can only take this information if they have consented to their information being shared and stored on our database.  Without their consent we can still provide you with general information, but not specific to that person.

Helpful resources

See our Directory for a list of helpful resources

Go to Directory