Helpline Advisor

Commitment Minimum one day per week on Thursday or Friday (can be split into 2 half days). Must attend one Wednesday team meeting every 5-6 weeks 11:00am-12:30pm. Must be available attend training when required. Location Golders Green Road


Principal Accountabilities/Responsibilities

  • To provide emotional support and information to the Jewish community on a wide range of social care issues
  • To have some knowledge of Jewish Care services and those of other organisations, to ensure the community has effective support and knows who else they can approach if Jewish Care is not able to help them directly
  • To undertake some casework, which may include advocating on behalf of individuals in the community, making follow up calls and so on
  • To take responsibility for self-care, debriefing as necessary and working in a critically reflective way, attending team meetings (every 5-6 weeks) and 1:1 supervision sessions
  • To work effectively with colleagues, both paid staff and volunteers, in order to create and maintain a good working environment and a consistent approach to the work
  •  High standard of IT skills, especially the internet, Microsoft Outlook, Word,

Experience

  • Experience of dealing with a wide range of people with varying needs, including people displaying challenging behaviour
  • Experience of identifying own training and development need
  •   Experience of working in a critically reflective way

Communication

  • Excellent written skills, with the ability to write emails, letters, referrals and case records
  • Ability to communicate with a wide range of audiences both verbally and in writing, responding appropriately and sensitively
  • Ability to provide high quality listening
  • Ability to negotiate using tact and diplomacy
  • Ability to uphold confidentiality and recognise when this may need to be over-ridden
  • Ability to establish and maintain personal and professional boundaries

Development

  • Ability to work on own initiative and within a team
  • Willingness to continually develop and improve own performance

DBS will be required and full training will be given

Apply online