Ask us a question

12 Dec 2014

Jewish Care Direct is the charity’s confidential helpline, providing emotional support and information on a wide range of health and social care enquiries, as well as all of Jewish Care’s services. Here are two of the most common questions our staff deal with:

Jewish Care Direct - ask us a question• My mum needs home care as she cannot cope on her own at home now. How can Jewish Care help her, and what will it cost?

Jewish Care has a well-established homecare service that has been supporting the community for over 25 years across North and East London as well as Herts, Redbridge, the surrounding areas and Southend. Homecare is a flexible service that supports people in their own homes. This flexibility means that an older person and their families can find personalised support that will meet their needs.

It is important for families to try and find gentle solutions to support their older relative as they become frailer, as this can prevent a crisis. Jewish Care’s homecare service offers a wide range of support that differs from person to person. For some people we will visit them daily for one or two hours to help them prepare for the day and help with some of the domestic chores. For others, we visit for longer periods and support with GP, hospital appointments and occasionally stay overnight if they are unwell or are returning from a recent hospital stay. We recognise how important it is for people and their families to have some peace of mind and feel that they are not managing often difficult times alone. Homecare can be paid for in a variety of ways.

• The local authority works with us if it is known that a person is Jewish and they have less than £23,000 in savings. It is important to let the local authority know that you or your relative is Jewish and would like to be supported by Jewish Care. You are entitled to choose your homecare provider and the authority has a responsibility to help you access a Jewish service if this is what you choose.

• If you have more than £23,000 in savings, Jewish Care can support you directly without the need to engage the local authority. We will then charge for this on an hourly rate. This rate remains the same for evening, weekends and bank holidays.

• What is attendance allowance and would I be eligible for it? I keep hearing about it but no one has explained what it is and how you get it.
Attendance allowance is a non-means tested benefit, and savings and income are not taken in account when applying. It is available to you if you are over 65. Its purpose is to support you with some of the costs that can be associated with living with a disability or long-term condition. Attendance allowance can support you if you:

• could benefit from help with personal care, such as getting washed or dressed, or supervision to keep you safe during the day or night

• have any type of disability or illness, including sight or hearing impairments, or mental health issues such as dementia.

• have needed help or support in the last six months.
Attendance allowance has two weekly rates. These rates depend on the help you need.

• £54.45 if you need help in the day or at night

• £81.30 if you need help in the day and at night.
These rates apply from April 2014 – April 2015.

How to contact us:

The confidential helpline is open Mon to Thurs, 8.30am – 5.30pm and Friday 8.30am – 5pm (until 2pm in winter). Call our helpline (Jewish Care Direct) 020 8922 2222 or email

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