Ask us a question

27 Jul 2015

Jewish Care Direct is the charity’s confidential helpline, providing emotional support and information on a wide range of health and social care enquiries, as well as all of Jewish Care’s services. Here are some of the most common questions our staff deal with.

The phone keeps ringing with all these different people asking questions about my ‘health needs’.

Can someone please explain why so many people are involved and what is their job? It is very confusing and

The various people calling are known as a multi-disciplinary team, consisting of staff from different professional backgrounds who have different areas of expertise, such as an occupational therapist to provide mobility aids, a physiotherapist to assist with rehabilitation of an injury, a district nurse to provide nursing care and perhaps a social worker to assist with health and wellbeing. Hopefully, one of these professionals would act as a facilitator to explain the ‘what, why and when’ of their involvement.

This may sound like a strange enquiry but it is of real concern to my aunt. She’s 92 and lives alone with a little dog for company; it’s her lifeline. But my aunt needs an operation and she’s worried about what will happen. She doesn’t want to put him into kennels as he is very old and she thinks it will be too much for him. And she’s also worrying about what will happen if she needs to move into a care home in the future. Do you know anyone who can help? I’m her only relative and I live overseas.

I can appreciate how important it is for your aunt that her precious companion is looked after whilst she is in
hospital. She could have a conversation with any local kennels nearby who may be able to reassure her about the care her dog may receive. There’s also the Cinnamon Trust which can try and find a foster carer for her dog, who will look after him in their own home when your aunt has her temporary stay in hospital. They can also provide long-term care should your aunt ever need to move into a care home which does not accept pets. You can contact the Cinnamon Trust on 01736 757 900 (Monday-Friday, 9am-5pm).

Please help me, I’m in terrible debt. I’ve been trying to carry on pretending that everything is fine because I am so ashamed of the mess I’ve got myself into.

I stopped opening bills and bank statements because I was afraid to see just how bad things have become. But I’ve realised I can’t keep running away from it, I am going to have to face it head on. I cannot tell my family or friends, who can I turn to? I’m sorry to hear about your situation, it sounds very stressful and worrying for you. You are certainly not alone in finding yourself in debt. Many people find that a reduction in income or an increase in bills can tip them over into a situation which feels unmanageable. You have shown great courage in asking for help and help is available. You could perhaps start by calling the National Debtline on 0808 808 4000 (the call is free) or, if you have access to the internet, you could look at the four steps to dealing with debt on their website:

My son has recently separated from his wife. Unfortunately, they’re not getting on very well at
all, always arguing. She’s decided not to let us see our grandchildren and my wife is devastated. I’ve tried to reason with my daughter-in-law but she won’t hear it. Can you please go round to see her and tell her she’s got to let us see our grandchildren and that she’s being unfair? I’m so sorry to hear that you’re not able to see your grandchildren. I can appreciate how upsetting this is for all concerned. You ask if we can go and see your daughter-in-law and tell her she must let you see your grandchildren. I’m sorry but this isn’t something we can do. Jewish Care can provide a wide range of services but we’re not able to mediate in family disputes.

There are a few organisations you may find it helpful to contact:
Grandparents Association:
0845 434 9585
Grandparents Legal Centre:
0843 289 7130
Grandparents Plus:
0300 123 7015

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