Ask us a question

14 Dec 2015

Jewish Care’s free confidential helpline provides advice and information about support on offer either from Jewish Care or other local service providers. These are some of the questions our trained staff have been dealing with recently...

I’m a carer for my mother who has dementia. My husband and I are at the point of looking for a care home for her as she needs more care than it’s possible for me to provide, even with other carers helping me. I heard the Government was about to introduce a cap on care costs, but now I’ve seen on the news that it’s being delayed. I don’t really know what this is or what it might mean for us. Can you help?

The cap on care costs is essentially a Government limit on how much older people will have to pay towards their care. To be eligible for the care cap, the person affected must first be assessed by the local authority as having high care needs. However, its introduction has now been delayed until April 2020. From this date, the intention is that people aged over 65 will not pay more than £72,000 for the cost of their care. If that care is provided in a care home this cap will not cover food and accommodation even after reaching the cap. If there is a gap between what the local authority will pay for care home fees and what the care home charges, any top up made will not count towards the cap. Irrespective of the care cap we advise that you prepare well in advance for any future care you may need to fund.

I don’t know if you help people like me. I was diagnosed with schizophrenia a few years ago. It’s caused a lot of problems but now I’m ready to start living my life again. But how can someone like me find a job? I haven’t been able to work for a long time and I don’t know where to start.

I’m sorry to hear that you’ve had a difficult few years. It’s great that you’re ready to start rebuilding your life. Jewish Care used to have its own team that supported people with mental health conditions but we now work in partnership with another Jewish organisation, Jami. They offer mental health support for our community and can help with employment support too – so they may be just what you need. You can call them on 020 8458 2223 or take a look at their website at to see if there are any other ways they could support you.

I can’t get about as I used to and I need a little bit of help. I know that Jewish Care have a homecare service but that’s not really what I’m looking for. I just need someone to take me to hospital appointments every now and again, or pop out to collect a prescription, that sort of thing. I don’t need qualified carers, just the sort of thing a neighbour might help with. Do you know of anyone?

It’s possible that some of those tasks could be something Jewish Care could help with, maybe through our volunteer led befriending service, so please do give the Jewish Care Direct helpline a call to discuss it further. You can call the number below, email us or visit the website. There’s also an organisation called Chevrat Bikkur Cholim (Friends of the Sick) who may be of help. You can contact them on 020 7435 0836 or take a look at their website: to find out more.

The confidential helpline is open Mon to Thurs, 8.30am-5.30pm and Friday 8.30am-2pm (5pm in summer). You can call Jewish Care’s Helpline on 020 8922 2222, visit or email

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