Supports individuals, families, carers and communities by enabling people to make a meaningful difference to their lives, with dignity and choice.

We can help:

  • identify what support, care or services you need
  • advise, co-ordinate and act on your behalf with local authorities
  • signpost you to other helpful services
  • provide support and advice for as long as required


Jewish Care’s Direct helpline and Social Work and Community Support Team

We are living in unprecedented times. Adults within our community and their carers are considered extremely vulnerable to Covid-19. Many are now housebound, with some feeling alone and isolated.

Jewish Care Direct helpline’s opening hours are Monday to Friday (8.30am to 5pm). During this time, we will be offering support and advice and linking up with other organisations who may be able to offer support.

We have put together an online library with information on local resources who may be able to offer advice and guidance. Please visit

You can also call our Direct helpline on 020 8922 2222 or email

Getting in touch

The service is free and easy to use and is available to anyone over the age of 18. You can call us about yourself, a relative or friend with the permission of the person they are concerned about. GPs or other health or social care professionals can contact us.

To contact us, please call our confidential helpline on 020 8922 2222 or email

What I can expect from the service

After contacting the Jewish Care helpline your details will be given to a member of the team and we will call you back to talk through your situation. We may also arrange a visit to have a more in-depth conversation. We will then discuss with you the different support or services that may be suitable, whether part of Jewish Care or other service providers. We will then work with you to help put these into place.



Our teams have strong links with a range of local services and will be able to help you if you live across:

  • Central and Greater London
  • Home counties
  • South London in partnership with Nightingale Hammerson

We also offer support and guidance by phone and email across the UK and abroad.

Our specialist teams

We have five specialist teams of experienced social workers and community support workers with extensive knowledge on a range of issues.


This team has strong links with local and national services and can provide support for people in the community who are living with dementia. The team also works closely with all of Jewish Care’s services, especially those for people living with dementia, for example Memory Way Cafés and centres for people living with dementia.

Disability and Welfare Rights

This team can help adults of all ages to live as independently as possible. The team can also liaise with voluntary and social services for useful equipment and resources and help to ensure full entitlement of benefits.

Family Carers

The Family Carers team offers emotional and practical support for people who are caring for a relative or friend through one to one meetings, support groups or conversations on the telephone or by email. They also support people whose relative is moving into residential care.

End of Life Care

This team supports people who have a life-limiting illness and can help with advance care planning. They also understand the importance of co-ordination with other health professionals involved, either to remain in the community or assist the transition into nursing care. The team has good links with hospitals and hospices who can work together to understand the needs of people at such a sensitive time.


Shalvata offers support for Holocaust survivors and refugees and can help with practical advice, counselling, assessments and applications for various grants.