Privacy Statement

REASON FOR STATEMENT

This privacy statement explains how Jewish Care collects and uses your personal information.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

The information we collect may include your; name, address, telephone number, email address and sometimes your date of birth or other details we have asked you to provide to us. We may also hold personal sensitive information relating to you and your circumstances. This is particularly the case if we are supporting you through one of our community care services.

We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. Jewish Care will use your personal data for a limited number of purposes, and at all times within the rules set out in the Data Protection Act 1998.

We will process data for the following purposes:

  • to identify which services are the most appropriate for you and to provide you with those services.
  • to work with others including those outside of Jewish Care, who are providing you with care and support.
  • to ensure that the services are safe and effective and in the case of care homes and home care, meet regulatory standards.
  • where otherwise permitted under the Data Protection Act 1998, e.g. disclosure to comply with legal obligations.

We may also process your data where you have given your consent to:

  • help review the quality of services.
  • identify areas for future development.
  • investigate concerns or complaints.
  • fundraise.
  • carry out market research.
  • administer promotional campaigns.
  • contact you with information about products and services.
  • contact you about job and volunteer opportunities.

Jewish Care may also use your personal data, after it has been anonymised, to allow the statistical analysis of data to enable the organisation to effectively target and plan the provision of services. In deciding what personal data to collect, hold and use, Jewish Care is committed to ensuring that it will comply with the Data Protection Act 1998.

Jewish Care may also use your personal data, after it has been anonymised, to allow the statistical analysis of data to allow the organisation to effectively target and plan the provision of services. In deciding what personal data to collect, hold and use, Jewish Care is committed to ensuring that it will comply with the Data Protection Act 1998:

  • Recognise that any personal data handled by Jewish Care is held on behalf of that person and that we ensure we respect that responsibility.
  • Adopt and maintain high standards in respect of the handling and use of that personal data.
  • Only collect, hold and use personal data where it is necessary and proportionate to do so.
  • Securely delete any personal data when it is no longer needed by Jewish Care.
  • Keep your personal data secure and safe.
  • Not unnecessarily and without good reason, infringe the privacy of those upon behalf we hold data.
  • Consider and address the privacy risks first when planning to use or hold personal information in new ways, such as when introducing new electronic systems.
  • Be open with individuals about how we use their information and who we give it to.
  • Make it easy for individuals to access and correct their personal information.
  • Ensure that there is effective safeguards and systems in place to make sure personal information is kept securely and does not fall into the wrong hands.
  • Provide training to staff who handle personal information and treat it as a disciplinary matter if they misuse or do not look after personal information properly.

Jewish Care may disclose personal data to third parties, but only where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act 1998, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime.

Jewish Care will strive to ensure that any personal data in its care will be kept safe and that where your information is disclosed to a third party, will seek to ensure that the third party has sufficient systems and procedures in place to prevent the loss of personal data. Where Jewish Care seeks to disclose sensitive personal data, such as medical details, to third parties, we will do so only with your prior express consent or where we are legally required to do.

If you choose to complete any of our online forms, Jewish Care will not use the personal information you provide us with for marketing purposes without first gaining your consent. We may pass your details on to third party service providers who are contracted to Jewish Care in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the information at the appropriate time.

No personal information you have given us will be passed on to third parties for commercial purposes. Our policy is that all information will be shared among officers and other agencies where the legal framework allows it, if this will help to improve the service you receive and to develop other services.

Whilst Jewish Care tries to ensure that any personal data it holds about you is correct, there may be situations where the information it holds is no longer accurate. If this is the case, please contact Jewish Care so that any errors can be investigated and corrected.

WHEN AND HOW DO WE COLLECT INFORMATION?

We record the information you give us when you:

  • Contact our helpline.
  • Speak to our community support and social work staff and to the people who run our resources and services.
  • Pay a compliment or make a complaint.
  • Make a donation.
  • Apply to work with us either as a volunteer or as a paid member of staff.
  • Visit our website.

We collect personal information every time you communicate with us, either directly from you when you call or visit us, when you email us or complete an on-line form and/or when you make an enquiry or donation through our website. We also collect data about the transactions you make via our secure payment processor, including details of payment cards used. We collect additional information automatically about your visit to our website (see sections on storing your personal information and Cookies*).

We may collect information about a third party, for example if you are calling on behalf of someone else, but will only do so if you tell us that you have that person’s consent (unless they are unable to do so or they are at risk).

USING JEWISH CARE’S WEBSITE

This part of the Statement sets out our data processing practices in respect of information collected on Jewish Care’s website. We take the privacy rights of our website users very seriously and endeavour to ensure that all our procedures comply fully with the Data Protection Act 1998. Jewish Care is registered (No. Z7007114 and No. Z7006980) with the Office of the Information Commissioner for the purposes for which information is collected on this website.

Cookies

The Jewish Care website uses cookies to enable us to provide you with a better browsing experience. We use cookies to keep a track of visitors’ browsing patterns and to build a profile of usage. This information is used to monitor use of the website but it does not contain any information that can identify you as an individual. Most browsers allow you to turn off cookies. If you do not do so we will assume that you are happy for us to continue to use them. You can use your web browser (e.g. Internet Explorer) to:

  • delete all cookies
  • block all cookies
  • allow all cookies
  • block third-party cookies
  • clear all cookies when you close the browser
  • open a 'private browsing' session
  • install add-ons and plug-ins to extend browser functionality
  • Further information about the use of cookies can be found at http://www.allaboutcookies.org

You can also find out more information about controlling cookies in:

Third party sites

From time to time, Jewish Care’s website may contain links to other websites which are outside our control and are not covered by this policy. Jewish Care cannot be held responsible for the privacy practices of other websites and you are encouraged to check the privacy statement of each and every website you visit that collects personal information.

MARKETING PREFERENCES

You may opt out of receiving any marketing communications at any time by following the instructions contained in each marketing message or by sending an email to our Information Governance Officer.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to see the personal information we hold and to ask us to update or amend your information if you believe it to be inaccurate. You can also ask us not to share certain information with particular people or organisations.

Please contact Jewish Care’s Information Governance Officer if you have any queries about your personal information:

Information Governance Officer
Jewish Care, Amelie House, Maurice and Vivienne Wohl Campus, 221 Golders Green Road, London NW11 9DQ.
Email: InformationGovernance@jcare.org, Tel: 0208 922 2304.

The Data Protection Act gives data subjects the right of access to personal data which Jewish Care holds about them. Anyone who wishes to exercise this right should apply in writing to the Information Governance Officer at the above address.

There may be a fee, currently £10.00 and requires proof of identity to prevent the unlawful disclosure of personal data. For further information about how to submit a subject access request and how requests are processed please contact Jewish Care’s Information Governance Officer at the above address. Jewish Care will respond to subject access requests as quickly as possible, and is required by law to respond within 40 calendar days of receipt of the request, fee (if applicable) and proof of identity.

CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and will place any updates on this webpage. This policy was last updated 6 January 2017.

*A cookie is a small piece of information sent by a web server to a  web browser which enables the server to collect information from the browser.