Jewish Care Updated Communication: Coronavirus


28th May 2020, 5pm

Our top priority is the safety and protection of those in our care.

Jewish Care has taken a number of steps to help prevent the spread of Covid-19 across all of our resources including: the introduction of a screening process upon entry to any resource; self-isolation measures where appropriate; increased deep cleaning and use of additional sanitisation and specialist cleaning products; suspending visits to our care homes and independent living facilities and suspending activity in our community centres.

Contingency and response plans are in place for all scenarios which may occur as a result of Covid-19 impacting the UK more widely. Jewish Care is regularly reviewing the situation, and our Covid-19 Response team made up of our Directorate team and senior colleagues from across the organisation are meeting at least every 24 hours to review the situation, along with our measures and plans.

Care Homes

Visits to all our care homes remain suspended, however this is currently under review.

Some of our care homes are now able to introduce scheduled visits. Apart from homes where Covid-19 is still present, managers and staff are working hard to make these visits possible for as many relatives as they can. This will only happen if it can be done safely in an outside space and where it poses no risk to our residents, staff or indeed our visitors.

For those we are not able to facilitate a visit for, we know the situation is challenging, and we will do whatever we can to continue to help facilitate phone calls, video calls or a Skype call with a loved one instead of a physical visit. We are still encouraging relatives to leave items or food for loved ones by labelling this with the resident’s name and room number and leaving outside the home’s entrance and then ringing the buzzer to notify a member of staff to collect and deliver it on their behalf.

We will continue to try and enable visits for those who are nearing the end of life, whenever it can be done safely. Our Registered Managers will discuss this with the individuals concerned reviewing on a case by case basis.

We are being led by Public Health England on any additional measures needed following any confirmed case of Covid-19 in a care home. These homes will undergo an additional deep clean and will continue to take steps to ensure the highest standards of hygiene and infection control are in place. We will continue to ensure the homes function as usual, as far as possible, for those residents in our care.

Independent Living

We are continuing to follow strict UK government guidelines around social distancing in our Independent Living facilities.

All visits inside apartments and communal areas remain suspended at this time, however we are pleased that can now offer an advance booking system to enable outside visits to take place at Wohl Court and Selig Court safely. Guidance has been issued to relatives and tenants at these sites on how to book these visits and how to keep all visits as safe as possible. Visits can only take place in a designated outside area at a prearranged time, and that the strict social distancing guidelines must be observed at all times.

Communal areas and dining halls at Wohl Court and Selig Court remain closed.

All other internal visits to our Independent Living facilities remain suspended until further notice.

Exceptions to this will be if a relative, or a member of the tenant’s support network is delivering food shopping or other essential supplies, which can be dropped at the front entrance to the buildings and staff will bring it to the tenant’s apartment.

All events are still considered to be suspended until further notice.


We are beginning to safely admit new residents and tenants to a number of our services. We will only do so if we can be sure that the process is safe and that the new resident or tenant has not tested positive for Covid-19 at the time of admission.

The following services are now taking new admissions:

  • Wolfson Assisted Living
  • Anita Dorfman House
  • Vi and John Rubens House
  • Otto Schiff
  • Lady Sarah Cohen House
  • Hyman Fine House
  • Jack Gardener House
  • Wohl Court
  • Selig Court

We will update you this space further when our other homes are ready to admit

Community Centres, Connect@, Holocaust Survivors’ Centre, Dementia Day Centres:

Activity in our community centres, Connect@, Holocaust Survivors’ Centre and dementia day centres remains suspended until further notice.

We are able to extend the offer of a number of additional services to those that this may affect. These include but are not limited to: Meals on Wheels, Telephone befriending services, where possible, and our Jewish Care Direct helpline open Monday-Friday 8.30am to 5pm on 0208 922 2222, and the Jewish Helpline which is open from Sunday-Thursday 12pm-12am, or from Friday 12pm-3pm on 0800 652 9249.

At this time, it is vital that families and personal support networks help each other and those that may be lonely and isolated, as much as possible.


In light of the news that the UK Government will roll out testing for Covid-19, a growing number of residents and staff across our care homes have now been tested. We have also seen a marked improvement in the availability of these tests. We are still actively campaigning for more tests so that we are in a better position to identify who has Covid-19, allowing us to better assess and meet the needs of those in our care. Testing will hopefully continue to increase in the next few weeks.

Covid-19 at Jewish Care

At this time, a number of people across Jewish Care resources have tested positive for Covid-19 and some have sadly passed away. Others are displaying Covid-19 symptoms, and some have recovered well, returning either to their own home or our care homes.

We also ask you to respect the privacy of the individuals and their families at this time.

Additional Resources

For tips on how to stay active and well, visit for resources to keep everyone engaged, stimulated and healthy whilst at home.

You can also visit to access online information, advice and guidance.